Senior Marketing Operations Specialist, Global Strategic Marketing

As a key member of our GSM Marketing Operations team, the Senior Marketing Operations Specialist will play a pivotal role in ensuring compliance and operational efficiency within our Global Marketing function. This role will require depth of experience in managing a PRC/MLR review process in medical devices or a similar category, coupled with an ability to lead/influence stakeholders and partners toward adopting new systems, tools and processes that will reinforce compliance while increasing efficiency.

What You'll Work On

• Manage the end-to-end review and approval lifecycle of promotional materials, utilizing electronic review system (Veeva PromoMats)

• Collaborate cross-functionally with Regulatory, Medical, Legal, Marketing, and Agencies

• Ensure material submissions meet quality standards prior to circulation to Reviewers and provide proactive guidance where needed

• PRC meeting management and facilitation: This includes but is not limited to agenda planning, calendar management, handling of expedite reviews, and capturing consensus outcomes during live discussion meetings

• Support escalation process in partnership with Marketing teams

• Ensure Agencies, Marketers, and Reviewers receive appropriate PRC/MLR process training and adhere to process guidelines and best practices

• Involved in the planning and execution of product launches, new indications, and label updates in partnership with Marketing and Regulatory

• Support material prioritization efforts in partnership with Marketing

• Lead and partner with Ad Promo specialists that in MLR submission priority management, while collaborating with marketing teams and other stakeholders to ensure assets move quickly through the process; and track timely approval of promotional materials for efficient review

• Identify and resolve issues to ensure reviews are efficiently completed throughout the stages of the approval process

• Oversee and track electronic review cycles to meet approval timelines

• Involved in project work supporting continuous improvement and innovation

• Represent Abbott Diabetes Care as the global lead for divisional MLR processes, best practices, and digital solutions

Required Qualifications

• Bachelors Degree or an equivalent combination of education and work experience

• 5+ years of relevant project management experience.

• Extensive in-depth knowledge of project planning techniques and working knowledge of automated project planning tools required.

• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver difficult messages; execute with limited information and ambiguity.

• Leadership and influencing skills

• Sound business and technical acumen

• Experience with stakeholder management

• Ability to communicate at all levels with clarity and precision both written and verbally.

• Strong presentation skills

• Ability to remove barriers and enable teams to complete their objectives

• Excellent problem-solving and critical-thinking skills

Preferred Qualifications

• Previous experience within healthcare Ad Promo MLR/PRC processes preferred

• Prefer experience in sales operations, marketing operations, and compliance operations.

• Experience with digital PRC/MLR solutions and modular content (e.g., Veeva PromoMats, Adobe AEM/Workfront, Veeva Vault, Veeva Claims Library)